General Questions

How can I request more information about a specific piece?

You can submit a request through email at info@bostondiamond.com. Responses are typically sent within 1 business day. Also by filling out our contact form in the 'Contact Us' section of the website.

Do you offer ring sizing and engraving?

Yes, we do offer ring resizing and engraving

I did not receive my confirmation email, can you send it to me?

If you did not receive your email, please email info@bostondiamond.com or give us a call at (617) 263-6447 and we will kindly provide this information.

What is the appointment process like?

Once you fill out the form in the 'Contact Us' section of the website, we will reach out to set up your initial appointment which is held in our private Bridal Showroom.

Do you offer local pickup?

Yes, we do offer local pickup! Once you place your order, you will receive a direct email from us that will include your estimated pick up date and time. Orders will typically be ready for pick up within 2 days.

How can I be featured on your social media?

We would love to feature you on our social media! Email info@bostondiamond.com to let us know you're interested and we will have our marketing team reach out to you with more details.

Shipping and Processing

How long will it take for my order to process?

Please allow 2-3 business days for your online order to be processed. Once your order is processed we will ship your purchase based on the preference chosen at checkout.

Once my order ships, when will I receive it?

We offer 1-2 Day fully insured shipping. Signature is required for all insured packages upon arrival

What shipping carrier do you use and will my package be insured?

All items are typically shipped with Fedex and all of our packages are insured (excluding jewelry cleaner). Packages starting at $300 and above require a signature upon arrival.

For Overnight Delivery, what time do I need to place my order by?

All orders placed Monday through Thursday by 4pm EST with 'FedEx Overnight Delivery' as the chosen delivery option will be shipped that same day. All orders placed after 4pm EST will be shipped the next business day.
All orders placed on Friday will be shipped the next business day, no matter which delivery option was chosen. Saturday delivery is available if you contact us in advance.

There is a possibility that orders placed after 4pm EST can still be shipped overnight. Please contact info@bostondiamond.com or call 617.263.6447 for assistance before placing your order.

Do you offer Saturday delivery?

For Saturday delivery inquiries please contact info@bostondiamond.com or call 617.263.6447 before placing your order

It is past 4pm EST, can I still get overnight delivery?

Although overnight shipping has a cut off time of 4pm EST, some items might be eligible for shipping after 4pm EST. For assistance, contact info@bostondiamond.com or call 617.263.6447 before placing your order.

Returns

Do you accept returns?

You may return your product and receive store credit within 7 business days from the day of purchase. All items must be returned or exchanged from within the United States to be eligible.

Are any of your pieces final sale?

Any item that is on sale is Final Sale and will not be eligible for a return or exchange.

Can I return a piece that has been customized?

If your piece was customized in any way then it is not eligible for a return. This includes but is not limited to: resizing, engraving, custom pieces.

Can I return a piece that has been taken to another jeweler?

If your Boston Diamond Company piece was taken to a third party jeweler that is not Boston Diamond Company, our warranty for your purchase expires and it will not be eligible for a return or exchange.